Milan’s most recent Quotables

I treat my Twitter like an IM. You’re people, not just metrics and numbers. You want to be amused, you want to be touched.

People are pretty cool, man,” she said. “I like it when people approach me and say ‘I like what you do’ as opposed to just tweeting, ‘I just saw Felicia Day and she’s really short.'

Fewer than 30 percent of Americans have passports. Anything we can do to help people see the world through a new perspective is great.

It’s been interesting, because I think game mechanics were a great introduction to location-based services. But it’s not the story.

I think that as we build companies, we need to be thinking about the long-term changing we’re going to make and asking ‘Are we making people’s lives better?

We really latched onto this idea of checking in and connecting with a moment in time that’s important to you. That’s why we tried creating beautiful passport stamps that would allow you to remember that moment in time.

Right now, it looks like we’re tapping on a button. In the future, it’ll be as simple as swiping your phone when you get into a show.

There’s the idea that badges are what’s driving this activity, and I think that’s an invalid assumption. It’s the social aspect.

I think what’s important are the stories of people — not just the game mechanics of checking in.

Can we group all of your photos from places in the world and put them in a shoe box where you can share them on Facebook or on Twitter? That’s what we’re getting excited about trying to do.

You're full of s*** when you talk about caring about the customer.

Leverage pissed off customers, transform bad experiences into positive ones.

More content is being created now in 48 hours then before the beginning of time and 2003.

There is no such thing as a "social media campaign".

Old Spice's campaign is an example of what not to do in the social space.

Caring is scalable now.

You will love brands when they love you first.

When you can take an idea and put it out there and have people connect with it, respond to it or interact with it, and make it better, I think that’s sort of the magic of the collective conscience of what we call the internets.

Removing the fear of failing through anonymity unleashes creativity.

Apple changed the game when they introduced the app store. They created an eco-system. They control the content of everything you see and everything you do.